Last updated: February 18, 2022
Thank you for choosing to be part of our community at GuideTrade LLC ("
Company", "
we", "
us", "
our").
We are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at support@guidetrade.com.
When you visit our website https://guidetrade.com/ (the "
Website"),
use our mobile application, as the case may be (the "
App")
and more generally, use any of our services (the "
Services", which include the Website and App),
we appreciate that you are trusting us with your personal information.
We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.
We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services immediately.
This privacy policy applies to all information collected through our Services (which, as described above, includes our Website and App), as well as, any related services, sales, marketing or events.
Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
- What information do we collect?
- How do we use your information?
- Will your information be shared with anyone?
- Do we use cookies and other tracking technologies?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Do we make updates to this privacy policy?
- How can you contact us about this privacy policy?
- How can you review, update or delete the data we collect from you?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services,
when you participate in activities on the Services or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use.
The personal information we collect may include the following:
Personal Information Provided by You.
We collect email addresses.
Payment Data.
We do not collect payment data.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below.
We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
-
To post testimonials.
We post testimonials on our Services that may contain personal information.
Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial.
If you wish to update, or delete your testimonial, please contact us at support@guidetrade.com and be sure to include your name, testimonial location, and contact information.
-
Request feedback.
We may use your information to request feedback and to contact you about your use of our Services.
-
To manage your account.
We may use your information for the purposes of managing your account and keeping it in working order.
-
To send administrative information to you.
We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
-
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
-
To respond to legal requests and prevent harm.
If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
-
Fulfill and manage your orders.
We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
-
To deliver and facilitate delivery of services to you.
We may use your information to provide you with the requested service.
-
To respond to your inquiries/offer support to you.
We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
-
Consent:
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
-
Legitimate Interests:
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
-
Performance of a Contract:
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
-
Legal Obligations:
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process,
such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
-
Vital Interests:
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud,
situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
-
Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
-
Affiliates.
We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
-
Business Partners.
We may share your information with our business partners to offer you certain products, services or promotions.
In Short: We do not use cookies or other tracking technologies.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy,
unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
No purpose in this policy will require us keeping your personal information for longer than the period of time in which you have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information,
or, if this is not possible (for example, because your personal information has been stored in backup archives),
then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure,
so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18, please contact us at support@guidetrade.com.
In Short: You may review, change, or terminate your account at any time.
You have certain rights under applicable data protection laws.
- The right to request access and obtain a copy of your personal information.
- The right to request rectification or erasure.
- The right to restrict the processing of your personal information.
- The right to object to the processing of your personal information.
To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
Please note however that this will not affect the lawfulness of the processing before its withdrawal,
nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
You can find their contact details here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about your privacy rights, you may email us at support@guidetrade.com.
Account Information
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Opting out of email marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below.
You will then be removed from the marketing email list.
However, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account,
to respond to service requests, or for other non-marketing purposes.
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time.
The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this policy, you may email us at support@guidetrade.com or by post to:
GuideTrade LLC
21747 Fall River Drive
Boca Raton, FL 33428
United States
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.
To request to review, update, or delete your personal information, please visit: https://guidetrade.com/.